ph13 Privacy Policy – Your Data, Explained Clearly

ph13 is an online gaming platform operated for players in the Philippines. This Privacy Policy is written in plain, readable English so that you — as a player from Manila, Cebu, Davao, or anywhere else in the Philippines — can understand exactly what information we collect about you, why we collect it, and how it is handled. We are committed to protecting your personal data in accordance with Philippine data protection principles, including those outlined in the Republic Act No. 10173 (Data Privacy Act of 2012).

1. Data We Collect

Account Registration Data

When you register for ph13, we collect the information you provide, including your full legal name, date of birth, Philippine mobile number, email address, and a password of your choosing. This data is required to create and manage your account. You cannot open an account without providing accurate registration details.

Identity Verification (KYC) Data

Before processing your first withdrawal, ph13 requires Know Your Customer (KYC) verification. This involves collecting scanned copies or photos of valid Philippine government-issued identification, such as a national ID, passport, or driver's licence. KYC data may also include a selfie or proof of address document depending on the verification level required.

Financial and Transaction Data

We record all deposits and withdrawals made through your account, including the amount, date, time, and payment channel used (such as GCash, Maya, Philippine online banking, or bank transfer). Transaction records are kept for audit and compliance purposes. We do not store your GCash PIN, Maya PIN, or online banking passwords — those are handled by your own payment provider.

Gameplay and Activity Data

ph13 logs your gaming activity, including the games you play, bet amounts, game outcomes, session duration, and balance changes. This data is used for account integrity, fraud prevention, dispute resolution, and responsible gaming monitoring.

Device and Technical Data

When you access ph13 through a browser or the mobile app, we automatically collect certain technical data including your IP address, device type and operating system, browser version, screen resolution, and session timestamps. This data helps us optimise the platform experience for Philippine users across different devices and locations.

Customer Support Communications

If you contact ph13 through our support channels, we keep a record of your communication, including the subject of your query, our responses, and any attachments or screenshots you share. These records help us resolve disputes and improve our support quality.

2. How We Use Your Data

ph13 uses the personal data we collect for the following purposes:

We do not use your personal data for unsolicited third-party marketing or sell it to advertising networks. Any promotional communications from ph13 itself are limited to platform updates, account alerts, and general gaming information.

3. Data Sharing

Payment Processors

To process your deposits and withdrawals, ph13 shares the minimum necessary information with Philippine payment service providers, including GCash, Maya, and affiliated banking partners. These providers are bound by their own privacy policies and applicable Philippine financial regulations. ph13 does not share your gaming activity with payment processors — only the transaction details required to complete the transfer.

Legal and Regulatory Obligations

ph13 may be required to share your personal data with Philippine regulatory or law enforcement authorities in response to valid legal processes, court orders, or lawful government requests. We will comply with any such requirements as required by Philippine law, including obligations under the Anti-Money Laundering Act (AMLA).

Technology and Security Partners

ph13 uses third-party service providers for functions such as server hosting, data storage, security monitoring, and fraud detection. These providers are contractually bound to process your data only on our behalf and in accordance with this Privacy Policy. They do not have the right to use your personal information for their own purposes.

No Sale of Personal Data

ph13 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data exists on our platform to make your gaming experience work — nothing else.

4. Data Security

ph13 takes the security of your personal data seriously. We use industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and ph13 servers
• Encrypted storage for sensitive account and KYC data
• OTP (one-time password) verification via your registered Philippine mobile number for login and account changes
• Access controls that limit which staff members can view personal account data
• Regular security audits and monitoring for unusual account activity

Despite these measures, no online platform can guarantee absolute security. If a data breach occurs that is likely to result in a risk to your rights and freedoms, ph13 will notify affected users as required by the Data Privacy Act of 2012.

5. Cookies and Tracking

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. ph13 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and improve platform performance.

Types of Cookies We Use

• Essential cookies — Required for the platform to function. These include session authentication cookies that keep you logged in while you play. You cannot use ph13 without these.
• Functional cookies — Remember your language settings, display preferences, and recently played games to make your experience more consistent.
• Analytics cookies — Help us understand how players navigate the platform, which game categories are most visited, and where technical issues occur. This data is aggregated and does not identify you personally.
• Security cookies — Used for fraud detection, bot prevention, and login security. These help protect your account from unauthorised access.

Managing Cookies

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ph13, but some features — like remembering your game preferences — may not work as expected. Disabling essential session cookies will prevent you from staying logged in.

6. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by ph13:

• Right to be informed — You have the right to know what personal data ph13 collects, why it is collected, and how it is used. This Privacy Policy fulfils that obligation.
• Right to access — You can request a copy of the personal data ph13 holds about you. Submit your request through your account's support section.
• Right to correction — If any of your personal data is inaccurate or incomplete, you can request that we update it. For account details, many fields can be updated directly from your account settings.
• Right to erasure — You can request deletion of your personal data, subject to legal and regulatory retention requirements. Some data, such as transaction records, must be retained for AML compliance and cannot be deleted on request.
• Right to object — You can object to certain processing activities, such as receiving promotional communications. You can manage communication preferences from your account settings.
• Right to data portability — You can request a structured, machine-readable copy of your personal data for transfer to another service where technically feasible.

To exercise any of these rights, contact ph13 support through your account. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

7. Data Retention

ph13 retains your personal data for as long as your account is active and for a period afterward as required by law or legitimate business needs. The specific retention periods depend on the type of data:

• Account and registration data is retained for the duration of your account and for a minimum of five years after account closure, in line with Philippine financial record-keeping requirements.
• Transaction and financial records are retained for at least five years to comply with the Anti-Money Laundering Act (AMLA) and related regulations.
• KYC identity documents are retained for the period required by applicable Philippine law and our internal compliance policies.
• Gameplay and session logs are retained for up to two years for dispute resolution, fraud prevention, and responsible gaming monitoring purposes.
• Customer support communications are retained for up to three years from the date of the last interaction.

When data is no longer required for any of the above purposes, ph13 will securely delete or anonymise it so that it can no longer be linked to your identity.

8. Minors and Age Policy

ph13 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years old. Age verification is part of the registration and KYC process specifically to prevent underage access.

If ph13 discovers that an account has been created by someone under the age of 21, the account will be immediately suspended, all funds will be handled in accordance with our terms, and the personal data of the minor will be deleted as promptly as possible in line with applicable law.

If you believe a minor has registered on ph13, please contact our support team at [email protected] so we can investigate and take appropriate action.

9. Changes to This Policy

ph13 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date at the top.

If the changes are significant, we may also notify you through an in-account message or a notification when you next log in. Continuing to use ph13 after a policy update has been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you stay informed about how your data is being handled.